Business Identification
GROWTHAXIS CONSULTING is the trade name of MOHAMMAD ANAS, Sole Proprietor, a proprietorship registered under Indian law. GSTIN: 09EDFPA1232Q2ZG. Principal place of business: 1st Floor, 102, KDA Colony Road, Lal Bangla, Kanpur, Kanpur Nagar, Uttar Pradesh - 208007, India. All Website contact-form submissions are intended to route to hello@growthaxisindia.com. Published working hours are 10:00 AM to 7:30 PM.
1. Purpose
This Policy provides a single operational route for website grievances, privacy requests, support escalation, intellectual-property complaints and other formal communications. It does not replace any statutory forum or remedy.
2. Contact Channels
All Website contact-form submissions are intended to route to hello@growthaxisindia.com. Working hours: 10:00 AM to 7:30 PM.
3. Privacy Requests
A privacy request should use the subject line 'Privacy Request' and state the requester's name, contact information, relationship with GrowthAxis, the nature of the request and enough information to identify the relevant data. GrowthAxis may verify identity before disclosing, correcting or deleting information.
4. Privacy Grievances
A privacy grievance should identify the processing activity or incident complained of, relevant dates, communications and the remedy sought. The statutory grievance mechanism under the DPDP Act will be applied when the relevant provision and rules are operative.
5. Service Complaints
An existing Client should first write to support@growthaxisindia.com identifying the project, invoice or Proposal, the disputed deliverable or service, relevant dates and the requested resolution.
6. Refund and Cancellation Requests
Refund and cancellation requests are assessed under the Cancellation & Refund Policy and the applicable Proposal. The requester should identify the project stage, payment reference and reason for cancellation.
7. Marketplace or Security Incidents
Suspected unauthorised access, credential compromise, seller-account takeover, malicious listing changes or other urgent security issues should be reported promptly to support@growthaxisindia.com and hello@growthaxisindia.com with 'URGENT - SECURITY' in the subject line. The Client should also use the marketplace or provider's own emergency security process.
8. Intellectual-Property Complaints
An IP complaint should identify the claimant, the protected work or mark, the allegedly infringing material, URL or project reference, basis of ownership/authority and supporting material.
9. Misleading Content or Unlawful Instructions
A person may report a false affiliation claim, misleading advertisement, impersonation, unlawful product claim or other potentially unlawful GrowthAxis content to hello@growthaxisindia.com.
10. Verification and Confidentiality
GrowthAxis may request reasonable identity or authority verification before acting on a request that could expose confidential client information, personal data, account access or intellectual property.
11. Response Time
GrowthAxis will handle requests within a reasonable period having regard to complexity, identity verification, dependency on third parties and applicable statutory deadlines.
12. Escalation and Statutory Remedies
If a matter is not resolved internally, the person retains access to any competent consumer commission, court, regulator, Data Protection Board or other statutory authority available under the law then in force. Internal escalation is not intended to waive a statutory remedy or limitation period.
13. Postal Communications
Formal postal communications may be addressed to: GrowthAxis Consulting, 1st Floor, 102, KDA Colony Road, Lal Bangla, Kanpur, Kanpur Nagar, Uttar Pradesh - 208007, India. No Google Maps location is published or required by this Policy.
Contact Details
Privacy requests and grievances: hello@growthaxisindia.com. Existing-client operational support: support@growthaxisindia.com. Postal address: 1st Floor, 102, KDA Colony Road, Lal Bangla, Kanpur, Kanpur Nagar, Uttar Pradesh - 208007, India Working hours: 10:00 AM to 7:30 PM. Communications received outside working hours may be reviewed on the next working day.