Business Identification
GROWTHAXIS CONSULTING is the trade name of MOHAMMAD ANAS, Sole Proprietor, a proprietorship registered under Indian law. GSTIN: 09EDFPA1232Q2ZG. Principal place of business: 1st Floor, 102, KDA Colony Road, Lal Bangla, Kanpur, Kanpur Nagar, Uttar Pradesh - 208007, India. All Website contact-form submissions are intended to route to hello@growthaxisindia.com. Published working hours are 10:00 AM to 7:30 PM.
1. Purpose and Priority
This Policy establishes a fair framework for cancellation, project stoppage and refunds where exact package pricing, advance percentages, revision counts and package durations may vary. A project-specific Proposal may set more specific terms. Mandatory statutory consumer rights always prevail over inconsistent contractual wording.
2. No Automatic 'No Refund' Rule
GrowthAxis does not apply a blanket 'no refund under any circumstances' rule. Refund entitlement depends on the stage reached, work actually performed, approved deliverables, non-cancellable third-party costs, the reason for cancellation, and applicable law.
3. Before Work Begins
If a Client cancels before GrowthAxis has materially commenced onboarding, research, design, development, marketplace work or third-party procurement, GrowthAxis will assess the amount received against any work already performed or committed cost. Any balance properly refundable will be returned.
4. After Onboarding or Research Begins
Time spent on discovery, strategy, onboarding, account review, research, competitive analysis, planning, information architecture, creative direction or project setup is work performed. A cancellation at this stage may therefore result in deduction of the reasonable value of completed work and any committed costs.
5. After Design Work or First Concepts
Once concepts, drafts, wireframes, identity directions, catalogue layouts, creatives or similar work has been produced, the refund assessment will take account of the stage completed, effort incurred and whether the work is reusable. Rejection of a concept does not by itself mean that no service has been supplied.
6. After Client Approval
Where the Client has approved a concept, script, design stage, page layout, listing direction or other milestone and GrowthAxis has proceeded in reliance on that approval, fees attributable to the approved and performed stage are ordinarily non-refundable to the extent reasonable and lawful.
7. After Website Development Begins
Once coding, configuration, CMS setup, theme customisation, integration, migration, product upload or technical implementation has begun, the refund assessment will include completed technical work and any licences, hosting, plugins, domains, themes, APIs or vendor costs purchased for the project.
8. Marketplace Services
Seller onboarding, catalogue preparation, listing creation, account configuration, marketplace troubleshooting, support submissions and management work are service activities consumed as performed. Refunds for recurring or ongoing marketplace management are assessed by reference to the period and work already delivered, rather than platform results.
9. Video, Script, Voice and AI Production
After script approval, voice recording, animation, editing, rendering, AI generation or production begins, the assessment will include production work completed and non-refundable vendor or credit expenditure.
10. Third-Party and Non-Recoverable Costs
Domain charges, hosting, premium themes, plugins, stock assets, paid fonts, platform charges, media spend, AI/voice/render credits, freelancer/specialist commitments and other third-party costs may be non-refundable once purchased or committed if the supplier does not permit recovery.
11. Recurring Management Services
For monthly or other recurring services, the billing cycle, renewal rule, cancellation notice and treatment of prepaid periods must be stated in the Proposal or package schedule.
12. Completed Deliverables
Once an agreed deliverable has been completed and supplied, a refund is not ordinarily appropriate merely because the Client later changes strategy or preference, subject to defects, non-conformity with the agreed scope, statutory rights and any express warranty.
13. Abandoned or Dormant Projects
If a project becomes dormant because the Client does not provide required material, access, feedback or approval, GrowthAxis may place it on hold after reasonable notice. Any fixed abandonment period, reactivation fee or expiry rule must be stated in the Proposal.
14. Cancellation by GrowthAxis
If GrowthAxis cancels without Client fault before completing paid work, GrowthAxis will refund the portion of fees fairly attributable to work not performed, after accounting for completed work and properly incurred non-recoverable costs. If cancellation results from Client breach, illegal instructions, infringement risk, security compromise or non-payment, the settlement will reflect work performed and costs incurred.
15. Defective or Non-Conforming Service
A Client should first provide reasonable details of the alleged defect or scope mismatch so GrowthAxis can investigate and, where appropriate, correct or re-perform the affected work. This does not remove any statutory remedy available to a consumer.
16. Refund Request Process
Refund or cancellation requests should be sent to support@growthaxisindia.com for an existing project, with a copy to hello@growthaxisindia.com, identifying the project, invoice and reason for cancellation.
17. Refund Timing
No fixed universal refund-processing period is stated because payment rails, banks and project circumstances differ. GrowthAxis will communicate the refund decision and, where a refund is approved, process it within a reasonable period.
18. Chargebacks and Payment Disputes
Clients should raise a genuine service or billing dispute with GrowthAxis before initiating a chargeback where practicable. Fraudulent or knowingly false chargebacks may be disputed with supporting project and payment records. This clause does not restrict a lawful card, banking or consumer remedy.
Contact Details
General Enquiries: hello@growthaxisindia.com Business & Sales: sales@growthaxisindia.com E-Commerce Services: ecommerce@growthaxisindia.com Client Support: support@growthaxisindia.com Careers & Opportunities: careers@growthaxisindia.com Postal address: 1st Floor, 102, KDA Colony Road, Lal Bangla, Kanpur, Kanpur Nagar, Uttar Pradesh - 208007, India Working hours: 10:00 AM to 7:30 PM. Communications received outside working hours may be reviewed on the next working day. GROWTHAXIS CONSULTING